Predictors for Patient Satisfaction in Facial Treatments and Surgeries

Facial Plastic Surgery in Mt. Vernon

In February 2020, the American Academy of Facial Plastic and Reconstructive Surgery announced that the number of facial plastic surgery and non-surgical procedures increased by 6 and 13 percent, respectively, in 2019. With an increasing number of men and women undergoing surgical and non-surgical procedures, patient satisfaction is more important than ever.

You might find it interesting to learn exactly what makes someone more likely to be satisfied with his or her treatment outcomes — it may not be what you think it is! Read on as Dr. Jonathan Grant explains some of the variables that predict patient satisfaction with facial surgeries and non-surgical treatments.

Positive Outlook

Facial plastic surgeons like to emphasize physical health as an essential candidacy requirement for surgery. It is simply not advisable for individuals with certain chronic, uncontrolled medical problems to undergo elective surgery.

But mental health — and similarly, a positive mindset — is vital to a successful surgery and a satisfied patient. A study published in 2009 in the Archives of Facial Plastic Surgery looked at a group of facial plastic surgery patients, and found that the patients who were the most optimistic about their treatment were more satisfied with the outcomes than those who were less optimistic.

As a facial plastic surgery candidate, you cannot underestimate the importance of having a positive outlook and reasonable expectations. If you say or do things that suggest you will not be satisfied no matter what, either because of unrealistic expectations or a more serious problem like body dysmorphic disorder, your provider may not recommend you undergo surgery or treatment.

Confidence and Trust in the Provider

Research shows that it is not the ease of scheduling an appointment or the amount of time you spend in the practice waiting room that affects how satisfied you will be with your surgical or non-surgical results.

According to a 2018 study published in Plastic and Reconstructive Surgery, patients are ultimately happiest when they spend ample quality time with their provider, talking about their needs and possible solutions.

Furthermore, patients are more likely to be satisfied with their results if they have great communication with their surgeon and their surgeon demonstrates empathy. Patients want a doctor who will listen to them and show concern for the patient’s questions and concerns.

Patients are also happiest when their doctor includes them in the decision-making process. Most enjoy the process of working with the surgeon to find creative treatment solutions.

Although a clean, safe and well-run office is still important, you are more likely to be happy with your overall experience if your provider earns your confidence and trust through good communication.

For more information about facial plastic surgery or non-surgical treatment with Dr. Grant and our team, please contact us today.